Shipping
During our winter quiet season we're packing up our seed orders once a week on Thursdays (our rural delivery driver will then pick them at the crack of dawn the following morning).
Plant orders will ship on Mondays & Tuesdays, it might take us a few weeks to get through all the orders, but you will receive a notification with tracking info once we're packing/sending your order.
*UPDATE 1 July - Due to our couriers both putting their prices up by about 8% from today we have had to increase our shipping rates :(
We're always slightly tweaking our shipping rates as we hone and find the best deals we can offer - here's where we're at today:
Shipping Rates
New Zealand
Seed & Bulb Orders
| 3-8 seed packs | Snail Mail - $5 |
| 3-44 seed packs | Courier Town Centre $7 Courier Rural/Semi–Rural $11.50 |
|
bulb orders |
North Island - Courier Town Centre $13+ South Island - Courier Town Centre $16+ |
Plant Orders
| Per Box |
North Island - Courier Town Centre $17.50
South Island - Courier Town Centre $24
South Island - Courier Rural/Semi–Rural $29 |
Minimum Plant Order: 2 four packs /or 6 singles /or 3 large plants (13cm pots)
We only have one box size this year so if you order the minimum or a full box's worth the shipping is the same per box.
Our full boxes can fit:
- 4x four-packs --or--
- 12x singles ---or--
- 1x four-pack and 8x singles ---or--
- 3x four-packs and 2x singles
- 5x 13cm pots
We highly recommend that if you are rural, you send your order to a friend's town address where possible. Rural shipping is expensive and can be a little too slow for the poor plants (they'll survive, but they'll definitely appreciate a shorter shipping time).
Sharing a box with a friend is also a great way to make the most of the shipping, by maximising your space and fulling the box. However please just place ONE order, we cannot combine separate orders for you after they have been sent through separately.
Plant orders will ship on Mondays & Tuesdays, it might take us a few weeks to get through all the orders, but you will receive a notification with tracking info once we're packing/sending your order.
Rural Delivery
Please make sure you select the correct Rural shipping option if your address has an RD number.
If you're not sure you can check your address here: NZ Post Address Checker (it will come up with a note saying your address needs a rural delivery (RD) number and show the correct full address if your address is rural).
Australia
We are currently trialling tentatively accepting Australian orders (seeds & calendars only). If you want to give it a go at your own risk then we're happy work with you.
However we are unable to refund/replace/credit due to any hick-ups with your customs clearance, such as confiscated items, additional clearance inspections, costs and delays. Please make sure you have read and understand the import process and risks before ordering seeds (https://www.awe.gov.au/biosecurity-trade/import/goods/plant-products/seeds-for-sowing) & check that the species you're ordering are in these lists: (https://www.awe.gov.au/
Minimum order of $55 / 10 seed packs applies to Australian orders.
Seeds
10-26 packs - Economy Tracked $22 / Courier $39
27-50 packs - Economy Tracked $26.50 / Courier $44.50
51+ packs - Economy Tracked $31+ / Courier $49.50+
Ecomony Tracked should take approx 4–7 weeks-ish to arrive & Courier approx 2-5 weeks-ish.
We are unable to ship bulbs outside of NZ.
I've already placed an order, can I add to it?
We are unable to combine orders, feel free to place additional orders if you forgot something the first time.
Why can't I order just order 1 packet of seeds?
We have a minimum order value of $15, so 3 packets is the minimum you can order at a time. Seed profit margins are very small, so it's simply not viable to send only 1-2 packets of seeds at time.
When will I receive my order?
We're currently just packing up our orders twice a week on Tuesdays + Thursdays (our rural delivery driver will then pick them at the crack of dawn the following morning).
All orders take about 1-3 business days to process and send (but on our big releases it will take us much longer than this to get through everyone's orders)
NZ Post (snail mail) orders then usually take about 4–8 business days to be delivered - but on odd occasions for no logical reason they can take more like 11-15 business days.
Courier orders are typically only sent out on Mondays & Wednesdays - and typically take about 1-5 business days.
Rural addresses are typically another 1-3 days on top of all that.
Please note shipping during and straight after any lockdowns will be much slower - and if Taranaki is in L4 we are unable to send anything until we're in L3.
Will you send a confirmation when it is sent?
Couriered orders automatically receive an email with your tracking info once the couriers scan in your parcel. We try to send confirmations for out NZ Post orders - but sometimes we can be late marking your order as complete in our system - which is what triggers the shipping confirmation emails - so they're sometimes delayed a tad vs when your order was actually shipped.
Plant Orders
All plant orders are sent out Mondays & Tuesdays Only. Plant orders aren't sent out on other weekdays to ensure they have plenty of time throughout the week to make it to you safe and sound and not risk getting stuck in depots over weekends.
We do recommend rural customers (especially South Island rural customers) send their plants to a friend or family member in town to reduce any shipping delays (& save on extra rural delivery costs).
Please note this is the first time we will have shipped plants, we will try our utmost best to pack and label the boxes to the best of our ability but we are at the mercy of the couriers on how well they treat the boxes. Our plants are big enough they will be able to handle a little transit abuse and bounce back with a little care in no time - we're going to seaweed foliar spray them the day before sending to ensure they're all primed for their big adventure, and we recommend you give them a quick soak in seaweed water as soon as they arrive to help getting them back to their happiest selves as quick as possible.