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Return & Refund Policies

Seed return & refund policy

We go to great lengths to ensure all the seeds we sell are viable, and fully stand by our seeds viability when we send your order. However once we hand off our seeds into our customers care, there are just soo many variables out of our control, that it’s just not feasible to guarantee germination – so credits, refunds & replacements are not offered.

Some batches may have lower germination, but we will always pack extra seeds to make up the difference for you. We have recently transitioned to printing our tested approximate germination on our packets, this is what we have tested them in our real world seed germinating situation (exactly how we sow any other seeds we grow at our flower farm).

All seeds are sold in faith they are the correct variety/colours, but in the case of mislabels we are unable to offer refunds, replacements, credits or compensation for any losses due any potential mislabels.

Our seeds are intended to be sown in the respective season they were sold, some seeds will still germinate well in years to come (if stored airtight in a fridge), but some seeds may lose viability within a year or so (larkspur/achillea etc).

We've found for the best germination and the best shelf life of seeds to store in sealed bags/containers in the fridge.

If you would like to return your full or partial seed order for any reason, you must email us within 5 days of receiving your order. Returns are not available for all orders sent via Snail Mail (originally or on their return). Seed packets must be unopened & undamaged. Return shipping is at your own expense, however please note only couriered returns are accepted. A 10% restocking fee applies to any returned seeds. Refunds will only be processed upon receipt and inspection of returned items.

Plant Return & Refund Policy

We unfortunately cannot accept returns of live plants, if you've received a damaged plant please let us know immediately! Refunds and replacements are assessed on a case by case basis, at our sole discretion.