Dahlia + Spring Bulb Return Policy

Please see our About Our Dahlias page for more info: 

https://emerden.com/pages/about-our-dahlias

 

Seed return policy

All our seed is purchased from our tried and true seed suppliers (or grown by ourselves and germination tested for viability before selling), we can't stand the nuisance of seeds that don't reliably germinate well so we have very high standards for our seeds and will never sell anything we wouldn't sow ourselves for our own flower farm production. Occasionally however there's the odd poor germination batch of seeds that slip through (some years some varieties don't have as good of a germination rate as others due to the weather/growing season of the seed growers around the world).

If your seeds aren't germinating and you've followed our instructions on the packet, please let us know as soon as possible, so we can perform our own batch test of seeds we hold in reserve. If we have the same issue we will happily refund or replace depending on availability. If however our germination rate is as expected from our test (anything from 60%+) then we are unable to offer a refund as there's too many variables to your sowing/seed storage conditions that may be causing the poor germination.

All seeds are sold in faith they are the correct variety/colours, but in the case of mislabels we are unable to offer refunds or compensation for any losses due any potential mislabels.

Our seeds are intended to be sown in the respective season they were sold, some varieties will still germinate well in years to come, but some varieties lose viability within a year or two (larkspur/achillea etc). Some varieties also naturally no matter the source, no matter the year/batch seem to always have slightly lower germination % than others, which we recommend double sowing if you require a specific number of plants (scabiosa/phlox etc).

We've found for the best germination and the best shelf life of seeds to store in sealed bags/containers in the fridge.

Plant Return Policy

We unfortunately cannot accept returns of live plants, if you've received a damaged plant please let us know immediately! Refunds and replacements are assessed on a case by case basis, at our sole discretion.