Return Policies

Dahlia + Spring Bulb Return Policy

Please see our About Our Dahlias page for more info: 

https://emerden.com/pages/about-our-dahlias

 

Seed return policy

All our seed is purchased from our tried and true seed suppliers (or grown by ourselves and germination tested for viability before selling), we can't stand the nuisance of seeds that don't reliably germinate well so we have very high standards for our seeds and will never sell anything we wouldn't sow ourselves for our own flower farm production.

If your seeds aren't germinating and you've followed our instructions on the packet, please let us know as soon as possible. If we find that something has gone awry with our seeds, we'll happily replace or credit your seeds (no credit is given on shipping).

All seeds are sold in faith they are the correct variety/colours, but in the case of mislabels we are unable to offer refunds or compensation for any losses due any potential mislabels.

Our seeds are intended to be sown in the respective season they were sold, some seeds will still germinate well in years to come, but some seeds lose viability within a year (larkspur/achillea etc). Some seeds also naturally no matter the source, no matter the year/batch seem to always have slightly lower germination % than others, which we recommend double sowing if you require a specific number of plants (scabiosa, phlox, delphinium, gomphrena etc).

We've found for the best germination and the best shelf life of seeds to store in sealed bags/containers in the fridge.

Plant Return Policy

We unfortunately cannot accept returns of live plants, if you've received a damaged plant please let us know immediately! Refunds and replacements are assessed on a case by case basis, at our sole discretion.