Please see your order confirmation email to see what date you have booked your flowers for. Your flowers should arrive on that date, so long as you ordered before our order cut-off time. 

As your flowers will have been out of water overnight, they will need some extra care to perk them back up again. It is perfectly normal for them to be a little limp when they arrive, but with a little bit of care they can be rehydrated and ready to go in a few hours time.

As soon as your flowers arrive, they will need to be 'conditioned'. First off remove all packaging, cut off rubber bands, and strip off any lower foliage. Then recut all stem ends by a couple centimetres, and placing into clean water. 

Anemones and especially tulips have a tendency to bend all over the place, especially when re-hydrating. If you would prefer to have straighter stems, wrap up stems semi-tightly with newspaper (& tape) to hold them straight, and make sure they're nice and upright while they're rehydrating.

Sometimes flowers can get a little air-gap in their tissues and block them from re-hydrating properly. Thankfully there are a few pretty reliable tricks we can use to help coax them back to happiness:

Recutting stems—this is the easiest method, and typically all that most flowers need. Cut a couple centimetres off on the end of the stems on a 45° angle then place in cool clean water.

Searing—this is easiest to do with boiling water, sear the ends of the stem in about and inch of boiling water for about 10-15 seconds before returning to clean cool water. A mini blow torch can also be used to sear the ends instead. This is the old school recommendation for hydrating poppies, but we never do it and they always hydrate fine for us.

Quick Dip—I don't personally use this solution as I haven't found it necessary, but I know some florists swear by it, follow the directions on the bottle.

Deep Water Hydration—this is another simple easy trick, when recutting your stems, fill your buckets up significantly higher than you would normally, the gravity/weight of the extra water can help boost a stems hydration abilities (I typically use this for sunflowers when I'm pushing it with a midday harvest).

Leaving in the chiller for a few hours—if you are a florist, I cannot recommend chillers enough, they are complete game changing for hydrating flowers with confidence, as well as all the usual flower holding leeway they give you, I would be completely lost without our chiller, and it is one of the key reasons we very rarely have any hydration issues ourselves.

If you've tried everything and they just won't hydrate, we are happy to help sort you out, please fill out this Bulk Flower Credit Form within 12 hours of receiving your order.

The simplest trick to long lasting flowers, is to recut the stems and change water every couple or so days. Flower food, or a drop of bleach may help, but most likely not in any noticeable way. Keeping flowers out of direct sunlight and away from heaters, and fresh fruit also helps.

If you'd like your flowers to be as open as possible for an event, first off let us know asap, as if we haven't harvested your order yet, we can make sure to harvest stems at a more open stage for you. But if we've missed that boat, the trick is to keep them as warm as they can handle (after making sure they're hydrated first).  Leaving them in the sun for a while will also help speed them up, but make sure you keep an eye on them so they don't over do it.

We are unfortunately at the mercy of the couriers, but typically we don't usually see any delays in the depot to depot transport. Any hiccups are almost always between the final depot and the final delivery address (which is why we always recommend picking up your order from your nearest Post Haste depot). If you are worried the courier hasn't delivered by when they would typically deliver to your address,please phone your local Post Haste depot right away, they will have the most up-to-date information about where your parcel is, and where their drivers are at to ensure it gets to you promptly. We will auto send your tracking details as soon as we print your label off before sending.

Please let us know as soon as possible if anything hasn't gone as expected.All replacement/credit/refund requests must be placed through our Bulk Flower Credit Form within 24 hours of receiving your order.

All of our packaging we buy is either compostable, or recyclable. All the paper, and plastic bags on the end of the stems is home compostable. The 'Thermogard' ice packs can either be reused or the gel is non-toxic and can be dissolved down your sink (mix 1 tablespoon of salt to help thin it first) and the plastic shell can be recycled with soft plastics. 

We do also re-use old bits and pieces of packaging that has been used in orders sent to us which is disappointingly not compostable - but we're able to use it again which is something.

In case you weren't aware, the sap in daffodils is toxic to other flowers, so if you have any daffodils (from us or elsewhere), please keep separate from other flowers until the sap stops oozing. Once it stops you can mix with other flowers, but don't re-cut the stems again.